08 Oct How to Ensure the Integrity of Original Software Reviews
End users write genuine software reviews based on their own experience with the software. They contain both the good and the bad, and are an excellent source of information for other software shoppers. However, it is important to know where the reviewer’s experiences come from and what their purpose of the software they are reviewing. Invalid reviews can occur for many reasons, ranging from genuine joy and balanced experiences to shady motivations.
To ensure the accuracy and reliability of reviews, it is essential to conduct the following tests.
Identity Check – Each review is scrutinized for key identifiers such as name, job title, and email address, to confirm that it was written by a real person. If the reviewer’s https://www.original-software.net/problems-of-avast-scanguard-and-total-av identity is not verified the review won’t be published. Conflict of Interest Verify If the reviewer has any connection to the vendor or competitor being reviewed, the review will not be published.
For clients, the exact quality control and verification processes are applied to all reviews, regardless of the rating or product being examined. This assures that all reviews are treated equally and without bias.
Vendors should respond to all reviews – even those with low ratings – because this is a great chance to show that they care about their customers and are willing to listen. However, vendors should not try to influence reviews through having a non-disparagement requirement in the customer’s contracts, as this is a violation of federal law.